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Here are answers to some common questions. If you have a question not covered here, or if you would like further information please send us an email or contact us on +612 4981 8666.
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What if an item doesn't fit or if I don't like it?
You are free to exchange any item - not sale items - for any reason so long as you indicate your intention within 7 days of the date of delivery and the item is in new, un-worn & un-used condition with all tags attached. This can be done by simply posting the item back to us, at Ford Top Gear, 5 Wade Close Medowie NSW 2318. For full details, click here to read our Returns & Exchanges Policy.
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I received an email saying my item has sold out?
Every effort is made to ensure that an item's availability is accurately displayed, allthough there may be occassions when this information is not 100% correct and an ordered item may have sold out. In such an instance every effort will be made to source the item for you and you will be kept up to date by one of our Customer Care representatives. You are always given the option of a full refund in this case.
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I want to make a purchase but don't have a credit card?
We do not offer this as a readily available payment option, though it is possible to organise payment via money order, personal cheque or bank transfer. If you are considering such a purchase, please contact our Customer Care Centre with your order and our representative will organise this for you. A number of our regular clients purchase via these methods. You can always register for a Paypal account, this allows you to pay for goods without credit card details.
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Is it safe to use my credit card online?
Upon confirming/submitting your order, you will be transferred to a secure payment site. Here you are able to submit your credit card details online safely and securely, this gives you the option of credit card payment or payment via your existing paypal account. Should you still be weary about submitting credit card information via the internet, Ford Top Gear offers you the choice of submitting your payment details via either, telephone (+612) 4981 8666, or fax (+612) 4982 8790. Please be assured that your privacy is fully protected. For full information, please click here to read the www.fordtopgear.com Privacy Policy.
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Can I order by telephone?
Yes. If you would rather place your order via telephone or fax, you can. If you would like to place an order by telephone, please contact our office on (+612) 4981 8666 between 9.00am and 5.00pm EST. If our representatives are unavailable, please leave a message and your call
will be returned as soon as possible, and your order confirmed. We accept Visa, MasterCard, and Paypal, or alternatively send your credit card details via fax [+612] 4982 8790.
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